Refund policy

Return & Refund Policy

At [Your Website Name], we strive to provide quality products and excellent service. If you experience any issues with your order, we offer a hassle-free return and refund process to ensure customer satisfaction.

1. Eligibility for Returns & Refunds

You may request a return or refund if your order meets any of the following conditions:

  • Defective or Damaged Product – The item received is damaged, defective, or not functioning properly.
  • Incorrect Item Received – The item delivered is different from what was ordered.
  • Missing Items or Parts – The order is incomplete or lacks essential components.
  • Item Not as Described – The product does not match the description on our website.

Note: Returns due to change of mind are not allowed, unless specifically mentioned in the product listing.

2. Return Request Process

To request a return or refund, please follow these steps:

  1. Submit a request within 7 days of receiving your order.
  2. Provide proof (clear photos or videos) showing the issue.
  3. Ensure the item is in its original condition, unused, with packaging, tags, and accessories intact.

Our team will review the request within 3-5 business days and provide further instructions.

3. Refund Process

Refunds will be processed based on the original payment method:

  • E-Wallets (e.g., GCash, PayMaya): 3-5 business days.
  • Credit/Debit Card: 7-15 banking days.
  • Cash on Delivery (COD): Refunds will be credited to your e-wallet or issued as store credits.

4. Return Shipping Guidelines

  • If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.
  • If the return is due to the buyer's preference (only if allowed), the buyer must shoulder the return shipping fee.
  • Items must be sent through a trusted courier with tracking to ensure smooth processing.

5. Non-Returnable Items

Certain products are not eligible for returns or refunds, including:

  • Perishable goods (food, beverages, supplements)
  • Personal care items (cosmetics, hygiene products)
  • Digital goods (e-vouchers, subscriptions)
  • Customized or personalized items
  • Items marked as "Final Sale" or "Non-Returnable"

6. Contact Us

If you have any concerns regarding returns or refunds, feel free to contact us:
📧 Email: etiquettaclothing2019@gmail.com
📞 Phone: 09078917330
📍 Website: https://etqtworldwide.com/

We appreciate your trust in ETQT Worldwide and are committed to providing the best shopping experience!